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#Frequently asked questions

Can I place an order over the Phone?
As most users access the internet using their smartphones, it is possible for you to access the official website of Unlimited Greens from a mobile browser for online plant delivery. As a reputed plant delivery company, Unlimited Greens will take orders for you over phone calls if the plant you wish to purchase isn’t mentioned on the website. However, the rest of the products would require you to browse through the website and place an order online using your mobile, tablet, or desktop.
What do I do in case I receive a defective/damaged plant?
As a premium online plant store India, Unlimited Greens will always maintain quality in its products. Our delivery partners will make sure that you receive your product intact when you buy plants online in India from our store. However, if a defective or damaged plant is delivered to you, you are expected to notify our customer care team in 12 hours. It will allow us to take care of the situation immediately. In case you accept the delivery and do not inform our team about the damage in 12 hours, you will not be eligible for a replacement.
What do I do if my plant dies & I cared for it correctly?
When you buy plants of a particular species, it is advisable to know about them and their needs beforehand to properly care for them. Every plant would require a specific way of tending, and it is best to do thorough research before you buy online plant. We have also mentioned a few care tips along with the product description for your ease, and if you follow them judiciously, it’s unlikely that your plant will die.
Is it safe to order a live plant online?
Unlimited Greens is a premium online plant store in India. We have gained our reputation through the quality of products and services we have to offer. We also provide Quality Check videos for the first purchase. Therefore, it is completely safe to place an order in our plant online store. In case you receive a damaged product, you can intimidate our customer care team within 12 hours so that we can take appropriate action at the earliest.
What should I do if I have received the delivery report of my product but didn’t receive the same physically?
If you receive a delivery report message without receiving the product, we urge you to contact our customer support team immediately. Share the screenshot of the text message, and we will get back to you once we raise this query with our selected courier partners.
Is there any minimum amount to place an order?
As the best online nursery, you will find a variety of products in plants, pots, garden décor, tools, and accessories at the Unlimited Greens. Depending on the type of product you purchase, the prices will vary greatly. However, there isn’t a minimum amount necessary to place an order. However, we may add a shipping/delivery charge at check out in order to offer the best plant nursery online shopping experience to you.
Do your plants come with pots?
At Unlimited Greens, you will be exposed to a wide range of options when you order plants online India. When you place a plant order at our online plant nursery India, you will receive it along with pots, as shown in the pictures. However, you can also buy pots separately from our website that match your specific tastes and preferences.
What if I want to return the product which I have received?
Being one of the best online nursery stores, Unlimited Greens is committed to the quality of every product we display on our portal. However, if the product you order isn’t as per the specifications, you should get in touch with the customer care team within 12 hours of receiving the product. Once delivered and accepted by the customer, we won’t process refunds for your ordered plant online India.
How will my plants arrive?
For your domestic online plant delivery from Unlimited Greens, we will be shipping your orders through domestic courier companies only. We do not ship to locations outside India. You can expect us to ship the product within 7 working days or according to the date agreed upon at the time of order confirmation. The above mentioned Turnaround Time can only be followed under normal circumstances. The products at Unlimited Greens can be delivered to all urban & rural locations in India through major courier agencies.
What are the cancellation and refund policies?
As a customer-centric online plant nursery, Unlimited Greens has a liberal cancellation policy. You can request for a cancellation within 2 hours of placing the order. It may not be applicable on special occasions, same-day delivery options, and on orders that have been processed for shipping by the vendor. When you buy plants online, India from Unlimited Greens, you won’t be eligible for a refund if the order was delivered and accepted by the recipient. However, if the order is not as per the specification, you must get in touch with the customer care team within 12 hours.
What is the Payment Method Available?
When you place an order at our online plant shop, you will be allowed to make the payment through multiple payment systems. As all major cards are accepted, you won’t have trouble with the payment. From credit cards to debit cards, we can use them all to purchase plants online to make easy, fast, safe, and efficient payments.
What if the wrong product was delivered to the recipient?
As a reputed online plant shop, we aim to offer you the best shopping experience. When you order plants online and have the wrong delivered to you, you have to intimidate our customer care team immediately in order to take the appropriate action. However, you need to bring it to our notice within 12 hours of receiving the product with a picture attached of the wrong product.
What if I want to customize the product as per my choice?
As the best online plant store in India, we display a wide range of options in plants, pots, and garden accessories. You can browse through our options to find products that match your taste and preferences. While online plant shopping, you will be able to read all the specifications in the product descriptions. However, customisable options are not available at the moment.